01 / Eligibility Window
We accept return requests for eligible items within 14 days of the delivery date. To qualify for a return, items must be in their original, unused condition: unworn, unwashed, unaltered, and with all original tags, labels, and packaging intact.
We reserve the right to decline return requests for items that show visible signs of wear, scent, washing, or missing tags.
02 / Non-Returnable Items
The following items are excluded from our returns process:
- Items purchased during seasonal drop sales, archive sales, or markdowns.
- Accessories, hats, socks, and other lifestyle items.
- Customized, tailored, or personalized items.
03 / Return Initiation Process
To initiate a return, send an email to care@nightcore.in with your order number, list of items to return, and the reason for the request.
Once approved by our customer care team, we will schedule a reverse pickup at your shipping address. If reverse pickup is unavailable for your pin code, we will request you to self-ship the package, and we will reimburse standard shipping fees.
04 / Inspection & Refund Timelines
Once we receive the returned items at our fulfillment studio, they undergo quality inspection, which takes up to 5 business days.
Upon successful inspection, refunds are processed back to your original payment method. Please allow 5 – 10 business days for your financial institution or card provider to post the refund amount to your account.
05 / Exchanges
We do not offer direct size or product exchanges. If you require a different size or color, please request a return for the original item and place a new order on our storefront for the preferred variation.